FREQUENTLY ASKED

Email us at help@usehuron.com, or chat with us in the bottom right corner of our website. We're always happy to help!

You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders out within 2 business days. Depending on the shipping method you selected, and your destination address, orders can take 3-7 business days to reach you.

Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll be able to assist with processing the return and a refund.

Our return/refund guarantee for our Eye Stick 2.0 extends an additional 30 days (60 total), given we recommend you use it 2x+ daily for 60 days to achieve the best results.

For Huron's Eau de Parfum product, only unopened and sealed bottles are accepted for returns/refunds. To make sure you can evaluate the fragrance risk-free, check out how our vial sample program works.

You can enroll in our Subscribe & Save program for most of our products...If you'd like to subscribe to our T-Shirt, we're happy to make an exception.

Members will receive exclusive access to reserved inventory, special gifts, and priority for restock alerts.

Access your account here once you enroll, and you'll be able to manage everything from there. We understand everyone has their own schedule and routines, so you can easily update your Subscribe & Save frequency and timing as you see fit. 

You'll always receive a reminder 3 days prior to any renewal orders via email. Cancellations for upcoming orders can be made at any time before the order is processed without penalty.

Click the human icon at the top right of our website and log in. If you don't have an account with us yet, please create one and use the same email address as your previous orders.

Unfortunately, we don't allow for the stacking of discounts on our site; this includes combining Subscribe & Save orders with a discount code. Please reach out to help@usehuron.com if you have specific questions!

ORDERS & SHIPPING

We aim to ship orders out within 2 business days. Depending on the shipping method you selected, and your destination address, orders can take 3-7 business days to reach you.

We do our best to ship orders out within 2 business days, which means we might not catch yours in time to modify or cancel it. If you'd like to modify or cancel an order, please contact us ASAP and we'll do our best. You can either email us at help@usehuron.com or chat us at the bottom right corner of this window.

Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase and we'll be able to assist with processing the return and a refund.

Our return/refund guarantee for our Eye Stick 2.0 extends an additional 30 days (60 total), given we recommend you use it 2x+ daily for 60 days to achieve the best results.

For Huron's Eau de Parfum product, only unopened and sealed bottles are accepted for returns/refunds. To make sure you can evaluate the fragrance risk-free, check out how our vial sample program works.

Yes, we offer free shipping on any order of $55+.

ACCOUNT AND SUBSCRIPTIONS

Click the human icon at the top right of our website and log in. If you don't have an account with us yet, please create one and use the same email address as your previous orders.

You can enroll in our Subscribe & Save program for most of our products...If you'd like to subscribe to our T-Shirt, we're happy to make an exception.

Members will receive exclusive access to reserved inventory, special gifts, and priority for restock alerts.

Access your account here once you enroll, and you'll be able to manage everything from there. We understand everyone has their own schedule and routines, so you can easily update your Subscribe & Save frequency and timing as you see fit. You'll always receive a reminder 3 days prior to any renewal orders via email.

Cancellations for upcoming orders can be made at any time before the order is processed without penalty.

You can make any changes you'd like to your subscriptions' schedule, products and shipping addresses within your account with us (click "Manage Subscriptions" after logging in) .

Alternatively, feel free to reach out to us directly via email (help@usehuron.com) or chat and we'll be happy to help.

GENERAL PRODUCT QUESTIONS

Our products are formulated and manufactured right here in the United States.

Our products are 100% Vegan, Certified Cruelty-Free, and free of parabens, sulfates, phthalates, silicones, and aluminum. Please visit our product pages for featured ingredients, as well as the full ingredient list.

We safety test all products for irritation and skin sensitization. As the term "hypoallergenic" has no federal standards that govern the use of the term, we do not make that claim. If you're highly sensitive to any ingredients, it's best to patch test any formula first, or consult your dermatologist.

As the term "non-comedogenic" (won't clog or block the pores on your skin) has no federal standards that govern the use of the term, we do not make that claim. If you're prone to pore clogging, it is best to check the ingredient lists for any ingredients your skin might object to and/or consult your dermatologist.

No, we don't test on animals. In fact, Huron is Certified Cruelty-Free under the Leaping Bunny Program. 

The Leaping Bunny Program, operated by the Coalition for Consumer Information on Cosmetics (CCIC), promotes a single comprehensive standard that guarantees a product to be free of animal testing. 

Additionally, we are registered and recognized with PETA as a Global Animal Test–Free and Vegan brand, as our entire product line is free of animal-derived ingredients.

Yes - Huron follows strict protocols to ensure the safety and integrity of all our products. The FDA does regulate cosmetics under the authority of the Federal Food, Drug, and Cosmetic Act (FD&C Act) and the Fair Packaging and Labeling Act (FPLA), which we adhere to.

Yes. Our packaging materials are 100% recyclable.

Our fragrances are a blend of synthetic (man-made) and natural compounds, free of parabens, phthalates and other potentially harmful chemicals. Some synthetic molecules are structurally identical to ones found in nature, and often have a lower impact on the environment to create. 

Additionally, many of these man-made fragrance notes started as naturals and have had their chemical structure modified. This allows for a greater, more finely-tuned character and a more unique fragrance experience for our customers.

FACE PRODUCTS

Our Eye Stick 2.0 has both a "now and later" benefit. Instantly, the serum helps to cool, refresh and energize the undereye area. Longer-term, the potent plant-based complex works over time to fight puffiness, eye bags, alleviate dark circles and smooth fine lines. For best treatment results, use at least twice daily for 6-8 weeks.

To use, turn the dispenser upside down and let the serum flow downwards towards the stainless steel ball. The serum coats the ball as it starts to rotate. When slight pressure is applied during application, the ball is able to spread an even layer of serum across the skin.

Yes - A gentle, sulfate-free cleanser like our Face Wash helps remove daily buildup of dirt, oil and pollution without overstripping, and our Face Moisturizer is lightweight and won't feel heavy or greasy, great for all skin types.

When you overstrip, it can cause over-production of sebum and oil output, so gentle is the way to go. Additionally, the mild polishing of Bamboo powder and fruit enzymes helps unclog pores and smooth skin texture.

Cleansing the face with Face Wash before shaving helps rid the skin of dirt, oil and debris, making skin cleaner and smoother for an easier shave. Smoother skin will help your shave glide closer and smoother.

We recommend applying our Face Moisturizer after cleansing, and right after shaving. The cool, refreshing feel, plus the super hydrators in the formula help relieve any tightness or dryness that may occur from the shaving process.

Tip: If you do have some facial hair, our Face Moisturizer is also great to help combat beard itch and keep skin feeling great.

Yes! In fact, it’s recommended to protect your face with a broad-spectrum sunscreen year-round, as the amount of UVA rays stays constant no matter the season. 

Our SPF Face Moisturizer was formulated to protect against the sun’s harmful rays, while also having the benefits of a standard face moisturizer: it protects against signs of aging such as fine lines & wrinkles, retains the skin’s moisture levels, and leaves your skin feeling light and fresh.

The airless pump on your bottle needs to be “primed” before your SPF Moisturizer will come out. On first use, press the pump 8-10 times until product comes out, then you’ll be good to go the rest of the way.

The nice thing about airless pumps - not a single drop will go to waste.

Great question! The term “broad spectrum” refers to protection against both UVA and UVB rays. UVB is the stronger of the two and causes sunburn; UVA rays are responsible for premature aging. However both types of rays have been known to lead to skin cancer. The qualification of Broad Spectrum means that it is FDA-approved against both types.

While you’re looking for the broad-spectrum label, it’s also a good idea to check the SPF (Sun Protection Factor), which is the sunscreen’s ability to block UVB rays. According to the American Academy of Dermatology, SPF 30 filters out 97% of harmful rays, which is the recommended starting point for SPF levels.

We recommend that you apply liberally 15 minutes before sun exposure, and reapply at least every 2 hours during prolonged sun exposure. The amount that reapplication is needed depends on the level of sun exposure and your individual skin type.

Our SPF Face Moisturizer is not water-resistant; we recommend reapplying after sweating or swimming.

HAIR PRODUCTS

The scent of the entire Hair collection shares a common thread with our Body Wash, but a lighter, cleaner subtler version of energetic citrus, fresh juniper and aromatic greens.

Yes! Using a sulfate-free yet moisturizing and nourishing Shampoo such as ours not only helps maintain healthy hair and scalp, but can help reduce itch and dryness on the scalp. Our Conditioner does not leave any heavy film or residue, keeping hair and scalp fresh and moisturized. Perfect for a dry, itchy or flaky scalp.

Additionally, the sulfate-free Shampoo & Conditioner are not harsh, stripping or drying. In fact, they are nourishing and hydrating; performance attributes that actually help color-treated hair.

Our Shampoo is formulated for daily, frequent use, however that all comes down to personal preference, especially if you have oily buildup, or use a lot of styling products.

The Conditioner can be used daily, especially if you're prone to dryness, damage, or coarse, frizzy hair.

Yes - The ingredients such as Shea Butter, Coconut Oil and Glycerin will help smooth and moisturize, while Amino Acids help smooth frizz and coarseness. It also contains Carnauba wax which will help keep hair in place.

BODY PRODUCTS

Both our Body Wash and Bar Soap share similar performance benefits: sulfate-free cleansing, great lather and hydrated skin- as well as our customer favorite scents. It comes down to personal choice around form and convenience (some people prefer bar soap for traveling, for example).

We suggest keeping it on our Soap Saver- allowing it to dry faster which adds maximum longevity. However, the ergonomic shape allows the bar to dry quicker (and not sit in its own suds)

Our Bar Soaps are triple-milled, meaning the process produces a denser, more refined bar. This helps each bar last longer, while creating a rich, creamy lather. Typically each bar can last between 3- 4 weeks- but longevity depends on many factors including how many times a day you use it, the amount of lather you create (the friction from a mesh sponge, loofah or even body hair creates more lather, meaning faster usage). Keeping your Bar Soap dry after each use will also keep it around a lot longer.

Our deodorant is aluminum-free and therefore is not an antiperspirant. Traditional antiperspirants contain aluminum in order to block your pores to disrupt your body's natural sweating ability. All our products only use clean ingredients and are aluminum-free.

First, make sure that you are applying the Deo to dry underarms and storing it in a dry location. Keeping the Deo dry will ensure it doesn't get sticky when not in use.

While using the Deo, make sure that you twist the stick back down after using. This will help it stay clear of the cap and its protective lining!

As always, if you feel like something is out of the norm, don't hesitate to reach out at help@usehuron.com.

This will depend on personal taste & frequency of sprays – we recommend 2-3 sprays per use. Sprayed directly on skin once daily at this frequency, the bottle can last you up to a year!

Our fragrance compositions do contain common allergens. Below is a list of allergens and potentially sensitive fragrance compounds in Huron fragrance. If you have a question about a specific allergen or ingredient, please send us an email at help@usehuron.com and we’ll get back to you right away.

Allergens


Original Citrus + Eucalyptus:
- Benzyl Salicylate: a synthetically made and naturally occurring organic compound with a mild balsamic, sweetly floral scent.
- Citral: A naturally occurring scent ingredient found in the oils of various citrus peels.
- Citronellol: a naturally occurring ingredient derived from plants such as rose, geranium and lemongrass with a grassy, citrus-like scent.
- Geraniol: a naturally occurring scent ingredient with a distinct rose scent found in various essential oils such as rose oil and citronella oil.
- Limonene: a scent compound found in the rind of citrus fruits, such as lemons, limes, and oranges
- Linalool: a naturally occurring essential oil found in many flowers and spices to provide a fresh, clean, mild light floral odor.


Sandalwood + Black Pepper: - Alpha-isomethyl ionone: a synthetically made and naturally occurring organic compound that reproduces the smell of violets, with a sweet and powdery touch.
- Coumarin: a natural sweet-smelling compound found in many plants, including cinnamon, tonka beans, and sweet clover
- Limonene: a scent compound found in the rind of citrus fruits, such as lemons, limes, and oranges
- Linalool: a naturally occurring essential oil found in many flowers and spices to provide a fresh, clean, mild light floral odor.

Sea Salt + Driftwood:

- Benzyl Alcohol:  A synthetically made and naturally occurring ingredient with a mild, pleasant and slightly sweet floral note.

- Benzyl Benzoate:An organic compound with a mild, aromatic and faintly sweet balsamic note.

- Benzyl Salicylate:a synthetically made and naturally occurring organic compound with a mild balsamic, sweetly floral scent.

- Citral: A naturally occurring scent ingredient found in the oils of various citrus peels.

- Citronellol:a naturally occurring ingredient derived from plants such as rose, geranium and lemongrass with a grassy, citrus-like scent.

- Coumarin:a natural sweet-smelling compound found in many plants, including cinnamon, tonka beans, and sweet clover

- Geraniol:a naturally occurring scent ingredient with a distinct rose scent found in various essential oils such as rose oil and citronella oil.

- Hydroxycitronellal:A common scent ingredient produced synthetically from naturally occurring citronellal, with sweet, floral perfume-like notes with green, citrus and melon undertonesIsoeugenol:  Naturally occurring compound with a sweet-warm, spicy, woody and mildly floral scent.
- Limonene:a scent compound found in the rind of citrus fruits, such as lemons, limes, and oranges

- Linalool:a naturally occurring essential oil found in many flowers and spices to provide a fresh, clean, mild light floral odor.

- Alpha-isomethyl ionone: a synthetically made and naturally occurring organic compound that reproduces the smell of violets, with a sweet and powdery touch.

Each of our full-sized EDP bottles comes with a “try it” vial that is meant to test the scent without opening the bottle. Make sure to test the scent with the vial before opening the full-sized carton.

All unopened and sealed bottles can be returned within 30 days of purchase under our 30-day guarantee. Opened, unwrapped, or used bottles will not be eligible for return.

More questions? Reach out to us at help@usehuron.com and we can help.