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FAQs

Have a question? Check the list below to see if we have your answer. If you don't see your question, send us a note at help@usehuron.com

Product Related

  • Do you test any of your products on animals?
    Nope, and we never will
  • Have questions about ingredients?
    Product quality matters to us. Our products are 100% vegan, never tested on animals, and free of parabens, sulfates, phthalates, silicones, and aluminum. Our ingredients are on our product pages, but if you'd like to see a full ingredient list, please email us at help@usehuron.com.
  • I have a question or suggestion around product and new products.
    We’d love to hear from you! Please email help@usehuron.com
  • Are your products for all skin types? For all men?
    Yes and yes. We’ve created these products for various skin and hair types. There are a lot of guys out there, and we’re doing our best to create products that address the needs of all of our consumers.

Order Related

  • How do I modify my subscription?
    You can modify your subscription by logging into your profile. Add or remove products, change the send date of your next shipment, or adjust your subscription frequency. We're here to help, too!
  • How long will it take my order to arrive?
    Orders take between 3-5 business days to arrive. If there’s any issue with your order, please don’t hesitate to reach out!
  • How can I check the status of my order? Or how can I track my order/shipment?
    You'll receive an email with all tracking details once your order has been packed. Don't hesitate to reach out with questions!
  • How do I change or cancel my order?
    We do our best to get orders out ASAP, which means we might not catch your order in time to adjust or cancel it. But please reach out if you need to make a change and we'll do our best!
  • What is your return/refund policy?
    Our products were manufactured with you in mind. We’re confident that you’ll love them, but if you’re unhappy for any reason, please reach out to us within 30 days of your purchase for a full refund.
  • What forms of payment do you accept?
    We accept Visa, MasterCard, American Express, and Discover

Order Related

  • Can't login or forgot password?
    Simply click ‘Forgot Password’ on the sign-in page, enter your email, and we’ll send you a reset password. You’ll have 24 hours to reset your temporary password before it expires
  • Do you offer free shipping?
    Yes! If your order value is greater than $30 or if you purchase via subscription, your order ships free.
  • Where do you ship?
    For now, we’re only shipping to the US. But let us know where you’re browsing from; we’d love to know!
  • Can I purchase Huron products at retail locations?
    We’re available at select retail locations. Tell us where you’re from and we’ll let you know if there’s a retail partner near you.
  • Have a partnership opportunity?
    If you’re interested in a partnership opportunity, please email partners@usehuron.com. If there’s a fit, we’ll get back to you in a few days.
  • How can I contact customer service?
    Email us at help@usehuron.com and we’ll get back to you within 24 hours.

Of all the boxes you have to check off in a day, taking care of yourself should be the easiest.